Article Number: 709 | Rating: Unrated | Last Updated: Tue, Nov 15, 2016 at 4:35 PM
Patrons have the ability to cancel their own event registrations made in SignUp. When a patron receives a confirmation email or reminder email for an event, a link is provided to cancel the registration. Upon clicking the cancellation link, the patron is directed to SignUp and is provided with a prompt to confirm cancellation. Clicking "Cancel Registration" will place the patron on the event's "Cancelled" list and the patron will receive an email notifying him or her the registration was officially cancelled.
There are four scenarios which will prevent a patron from cancelling his or her own registration:
the event is in the past
the event has been cancelled
the patron is already on the event's cancelled list
the event requires payment and the patron has already paid
Confirmation email containing cancellation link
Cancellation confirmation prompt
Posted - Tue, Nov 15, 2016 at 4:17 PM. This article has been viewed 13703 times.
Filed Under: Training and Videos