The SignUp calendar can be viewed from both the staff and patron sides. This article will discuss the patron side of the calendar. The patron view of the events calendar contains the following components. Header - Click here to learn how to... Read More

Examples of System Emails How to Opt Into the Email Service If Patrons or Staff are Still Not Receiving System Emails Frequently Asked Questions Due to best practices and industry standards for email privacy and security evolving and becoming... Read More

This article will cover editing an event in SignUp after patrons have registered for the event. Events with registration were originally designed to prevent modifying the date, time, location, and/or space of an event after patrons had registered for... Read More

SignUp "Smart" registration questions can accept, reject, or wait-list the registrant based on their response to a registration question.  To add "smart" questions, registration must be enabled for the event.  Not all question types are capable of... Read More

When a patron needs to be moved from one event to another, the Transfer workflow can be used. Note: You can begin on the Event attendance page if you have several patrons to transfer. Skip to step 3.   1. Begin by locating the patron via Find Patron... Read More

The process of authentication is the means by which your application connects to your ILS system and confirms that a patron record exists for the library card number entered. Different products support different ILS integrations. This service is read... Read More

This article will cover the Appointment Events feature. Appointment events are a great way to manage these types of events without cluttering up the calendar with individual events for each time slot.  This feature was created out of a need due to... Read More

We are often asked the question, “How secure is our patron data?”, and "Is my data kept private?”  We realize a simple response of “Very secure” will not satisfy most.  We also know that a highly technical (read: boring) response will be... Read More

SignUp and Spaces both have online pay capability! Libraries that have already acquired our eCommerce module will need to create an special account with Braintree. These instructions are only for libraries who have subscribed to the eCommerce module.... Read More

If you are a long-time Evanced customer, you may have noticed a change to where our product's permissions are accessed and that there has been an increase to the security options available to you when creating or editing a staff's user... Read More

This article explains why accessing your Evanced software via HTTPS, may still result in the browser not loading as a "Secure" page because of that page containing certain unsecure data (ex. Image files) and how to locate that unsecure data in your... Read More

In case you missed the recent Enhancements to SignUp, Spaces, and D!BS webinar on September 12th, 2019, we are sharing the recording for you to check out when you have time.We covered many product enhancements our development team has been working on... Read More

There are a variety of ways to configure a recurring event in SignUp.  This article will cover some best practices for the various configurations.Event Scenario: An event that requires a patron to attend each session, such as a 6 week course on... Read More

Within our New Core products, SignUp, Spaces, and D!BS, an admin user is now able to check on the verification status of individual patrons. This action is facilitated through the various "Find Patron" workflows used within these products. As a... Read More

Originally designed as a response for continued data security, the admin/staff side of SignUp, Spaces, and D!BS will automatically time out after approximately 20 minutes.  However, due to the great number of libraries requesting more flexibility... Read More

  As of January 2017, Google Chrome will display a "Not secure" message next to the address field in the Chrome browser if the user has accessed a page that includes a webform via an unsecured HTTP connection. Chrome AlertBefore January 2017... Read More

This article will cover the integration of equipment and layout selection for an event. SignUp and Spaces have multiple integration points.  Equipment and layouts can be selected for events that are using a room that is also utilized for... Read More

A custom URL can be added to the footer on your public facing pages.  This article will cover the custom URL feature for the public/patron facing pages in SignUp, Spaces, and D!bs.  This is currently a backend setting and will need to be configured... Read More

This article will cover the SignUp and Spaces equipment and layout integration.   Add/Edit Event If a room has layouts and or equipment associated with it, additional fields will appear when adding/editing an event. Layout: If a room/space has... Read More

This article will cover editing an event that has setup/teardown time that overlaps a Spaces Reservation. When a SignUp event has been created in the system with setup/teardown time, the system allows you or a patron to create a Spaces reservation... Read More