The SignUp calendar can be viewed from both the staff and patron sides. This article will discuss the patron side of the calendar. The patron view of the events calendar contains the following components. Header - Click here to learn how to... Read More

Examples of System Emails How to Opt Into the Email Service If Patrons or Staff are Still Not Receiving System Emails Frequently Asked Questions Due to best practices and industry standards for email privacy and security evolving and becoming... Read More

The process of authentication is the means by which your application connects to your ILS system and confirms that a patron record exists for the library card number entered. Different products support different ILS integrations. This service is read... Read More

This article will cover the Appointment Events feature. Appointment events are a great way to manage these types of events without cluttering up the calendar with individual events for each time slot.  This feature was created out of a need due to... Read More

SignUp and Spaces both have online pay capability! Libraries that have already acquired our eCommerce module will need to create an special account with Braintree. These instructions are only for libraries who have subscribed to the eCommerce module.... Read More

This article explains why accessing your Evanced software via HTTPS, may still result in the browser not loading as a "Secure" page because of that page containing certain unsecure data (ex. Image files) and how to locate that unsecure data in your... Read More

There are a variety of ways to configure a recurring event in SignUp.  This article will cover some best practices for the various configurations.Event Scenario: An event that requires a patron to attend each session, such as a 6 week course on... Read More

When creating an event, it is best to double check everything once you are done creating, before letting patrons begin to register.  Note: Once patrons begin to register for an event, staff cannot edit the defining aspects of that event, such as... Read More

  As of January 2017, Google Chrome will display a "Not secure" message next to the address field in the Chrome browser if the user has accessed a page that includes a webform via an unsecured HTTP connection. Chrome AlertBefore January 2017... Read More

When a patron needs to be moved from one event to another, the Transfer workflow can be used. Note: You can begin on the Event attendance page if you have several patrons to transfer. Skip to step 3.   1. Begin by locating the patron via Find Patron... Read More

In case you missed the recent Enhancements to SignUp, Spaces, and D!BS webinar on September 12th, 2019, we are sharing the recording for you to check out when you have time.We covered many product enhancements our development team has been working on... Read More

**Please Note: This feature has not been released.  Feel free to follow the version history notes  for SignUp to be notified when it is released.      This article will cover editing an event in SignUp after patrons have registered for the... Read More

Originally designed as a response for continued data security, the admin/staff side of SignUp, Spaces, D!bs, and Wandoo Reader will automatically time out after approximately 20 minutes.  However, due to the great number of libraries requesting... Read More

This article will cover the integration of equipment and layout selection for an event. SignUp and Spaces have multiple integration points.  Equipment and layouts can be selected for events that are using a room that is also utilized for... Read More

This article will cover the configuration workflow for Holiday/Emergency Closings feature for the event and room management products (SignUp, Spaces, and D!bs).    The Holiday/Emergency Closings feature creates an easier workflow for configuring... Read More

SignUp "Smart" registration questions can accept, reject, or wait-list the registrant based on their response to a registration question.  To add "smart" questions, registration must be enabled for the event.  Not all question types are capable of... Read More