Home » Categories » Multiple Categories

Staff-side Session Timeout in Events and Room Reserve

NOTE: This article is for Installed Customers of our Classic Products (Events & Room Reserve). Hosted customers of our Classic Products can contact Evanced Support to fix timeout issues.  This article does not pertain to our New Core Products (SignUp, Spaces, Dibs, & BrainHQ).


Our software relies on Session variables that are supposed to remain persistent as long as the user’s browser stays connected. If the web server looses a connection or a session timeout occurs then the user is required to log back into our system.

There are 3 possible explanations for session issues:

1) The IIS settings have the session state turned off or Session Timeout set low (default is 20 min):

2) One of the more likely culprits is some sort of anti-virus software running on the server that is watching memory and killing the session after X number of minutes.

3) A router and/or firewall is somehow changing connections causing the server to see a change therefore loosing session state and making the user log in again.

Custom Fields
  • Applicable To: All Users
  • Attachments: No
  • Summary: Staff side session timeout on self-installed
3 (1)
Article Rating (1 Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Comments Comments
There are no comments for this article. Be the first to post a comment.
Related Articles
Events Mobile
Viewed 4638 times since Tue, Feb 5, 2013
MySQL Performance Tuning
Viewed 13757 times since Wed, Sep 28, 2011
Adding Facebook Thumbs-up Button to Events
Viewed 10750 times since Wed, Jan 11, 2012
ILS Authentication in Events and Room Reserve
Viewed 24530 times since Mon, Oct 31, 2011
Deleting a single session in a recurring event
Viewed 8636 times since Thu, Oct 27, 2011
How To Events-Remove a single date from a recurring series
Viewed 21451 times since Tue, Sep 27, 2011
Understanding Amazon SES Opt-In and Verification
Viewed 22214 times since Tue, Nov 3, 2015
What happens to archived events?
Viewed 3265 times since Thu, Oct 27, 2011
How do I generate emails for Room Reservation changes
Viewed 4162 times since Thu, Oct 6, 2011
Data Migration from Room Reserve to Spaces
Viewed 8611 times since Tue, Jan 27, 2015