Home » Categories » Multiple Categories

Staff-side Session Timeout in Events, Room Reserve, and Summer Reader

NOTE: This article is for Installed Customers of our Classic Products (Events, Room Reserve, & Classic Summer Reader). Hosted customers of our Classic Products can contact Evanced Support to fix timeout issues.  This article does not pertain to our New Core Products (SignUp, Spaces, Dibs, & Wandoo Reader).

 

Our software relies on Session variables that are supposed to remain persistent as long as the user’s browser stays connected. If the web server looses a connection or a session timeout occurs then the user is required to log back into our system.

There are 3 possible explanations for session issues:

1) The IIS settings have the session state turned off or Session Timeout set low (default is 20 min):

2) One of the more likely culprits is some sort of anti-virus software running on the server that is watching memory and killing the session after X number of minutes.

3) A router and/or firewall is somehow changing connections causing the server to see a change therefore loosing session state and making the user log in again.

Custom Fields
  • Applicable To: All Users
  • Attachments: No
  • Summary: Staff side session timeout on self-installed
3 (1)
Article Rating (1 Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Comments Comments
There are no comments for this article. Be the first to post a comment.
Related Articles
Adding Non-library or External Sites in Room Reserve/Events
Viewed 4240 times since Tue, Nov 6, 2012
How can I customize events’ registration form?
Viewed 20082 times since Thu, Oct 27, 2011
Summer Reader - Authentication
Viewed 15599 times since Wed, Sep 28, 2011
How to add a logo or website header to my calendar page
Viewed 28753 times since Tue, Sep 27, 2011
How To Events-Remove a single date from a recurring series
Viewed 13656 times since Tue, Sep 27, 2011
Is There A Way To Track No Shows in Room Reserve?
Viewed 2890 times since Tue, Dec 13, 2011
Facebook is not displaying the image of the event I liked
Viewed 8817 times since Mon, Feb 20, 2012
Hosted Customer Sites Security Protocol
Viewed 4826 times since Wed, Sep 28, 2011
Is there a way to pull events data from Events to another page and/or choose what programs a calendar page displays?
Viewed 12543 times since Thu, Oct 27, 2011
How do I Add a New Header in Summer Reader?
Viewed 9100 times since Mon, Dec 19, 2011