Home » Categories » Room Reserve » Manual » Staff Home Page » Settings » System Configuration and Settings » Messages and Templates

Understanding Room Email Templates

Room and Equipment Email Templates control the email alerts the system sends out to patrons. You can access the menu from the System Configuration and Settings page. There is one menu for Room Templates and another for Equipment. To configure the technical settings for email, read this article.

There are seven different templates you can customize.

Patron Request Confirmation
This is the email patrons receive when their request is received, but still pending
Patron Reservation*
This is the email that goes out when an unmediated patron reservation is received. This is only available for rooms, because all equipment reservations are mediated.
Staff Request Confirmation
This is the email that goes out when a staff request is submitted
Request Accepted
When a mediated request has been approved, this email goes out
Request Denied
When a mediated request has been denied, this email goes out
Status Change
This email is sent when there is a change in the status of a request.
Reservation Reminder
This email reminds patrons of their reservations.

These fields contain information between carrot marks, for example ^text^. These carrots allow the system to customize the text for each individual reservation. Changing the text between the carrots can eliminate the reference. References are listed along the right hand side. Do not use tags from other parts of the program. They will not work apart from the pages where they are listed.
0 (0)
Article Rating (No Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Comments (2) Comments
Comment by Nate Dunlevy on Wed, Jul 10th, 2013 at 9:41 AM
Yes, limited HTML coding should work fine in the templates
Comment by Danielle on Tue, Jul 2nd, 2013 at 3:04 PM
Can we include basic HTML in the email templates? For example, can we include a link to our meeting room policy on our website?
Related Articles
Understanding System Messages Maintenance
Viewed 1825 times since Mon, Oct 3, 2011
Understanding Equipment System Templates
Viewed 1842 times since Mon, Oct 3, 2011
Understanding the Room System Templates Page
Viewed 1963 times since Mon, Oct 3, 2011
Tags used in Email Template for Recurring Reservations
Viewed 13599 times since Wed, Aug 28, 2013