How to Approve or Deny a Reservation (Mediated versus Unmediated)

With Mediated Reservations, patrons can request rooms, but they must be manually approved by a staff member. Unmediated Reservations do not require staff approval. They can be configured on the System Settings menu.

To approve or deny a reservation, go to the Room Request/Reservation Maintenance page.

Select the Pending Requests Tab. All requests on this tab require staff approval.

Click the View button to see a specific reservation.

There are several fields you can fill out.

First, you can check other reservations for that patron to see if he or she has a clean record with your library.

Then you can choose to email a comment or reason to the patron.

You can also update internal notes that will stay with the record.

Finally, you can Accept or Deny the reservation.

Other View options included canceling the request. If you don't have this option, please contact Evanced Support to have it enabled.

You can edit the request. You can view the confirmation data. And finally you can Archive the request.

Article ID: 182
Created On: Mon, Oct 3, 2011 at 9:40 AM
Last Updated On: Tue, Sep 18, 2012 at 3:09 PM

Online URL: https://kb.demcosoftware.com/article.php?id=182