This article lists keywords that your SignUp and D!BS systems respond to when included as a text-reply by your patrons.
Our current texting service works in accordance with industry standard keywords that patrons may use unsubscribe or re-subscribe to the service's automated reminders.
If a patron responds to the system's text reminder/confirmation text, with a message that includes the following list of keywords, the service will respond as described:
Please Note: If you patron is having issue receiving text reminders/confirmations from your SignUp or D!BS repectively, it is most likely due to the fact that at some point, the patron replied to a text reminder with a cancellation keyword, thus cancelling themselves from any further text reminders from your library. To remedy this issue, have the patron reply to your library's text service with the word "START", to reinstate their subscription to the text service.
Article ID: 612
Created On: Fri, Oct 31, 2014 at 10:52 AM
Last Updated On: Fri, Sep 11, 2015 at 2:11 PM
Online URL: https://kb.demcosoftware.com/article.php?id=612