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Error When Importing a Style Template

Server Error with 2011 Style Sheets

For customers using their own web server (installed), after the Summer Reader upgrade to version 9 (2011) your system may generate an error when working with style sheets. The error is usually generated while trying to perform a save operation and can display any of the following errors:

  • Request object error 'ASP 0104: 80004005'
  • Operation not Allowed
  • 500 - Internal server error
  • The Website Cannot Display the Page

This error is caused by a limit in IIS on the amount of data that can be uploaded. Below is a description for IIS 6 and IIS 7 on how to adjust the server settings to allow for these larger files to be uploaded.

For IIS 6.0

IIS6.0 prevents the upload of files more than +200Kb. So you need to make some changes in the default IIS settings first.


For IIS6.0 users, the AspMaxRequestEntityAllowed property specifies the maximum number of bytes allowed in the entity body of an ASP request. If a Content-Length header is present and specifies an amount of data greater than the value of AspMaxRequestEntityAllowed, IIS returns a 403 error response.

This property is related in function to MaxRequestEntityAllowed, but is specific to ASP request. Whereas you might set the MaxRequestEntityAllowed property to 1 MB at the general World Wide Web Publishing Service (WWW Service) level, you may choose to set AspMaxRequestEntityAllowed to a lower value, if you know that your specific ASP applications handle a smaller amount of data.


Open your metabase.XML which is located in c:\Windows\System32\Inetsrv find the line "AspMaxRequestEntityAllowed” and change it to "1073741824?. This is 1GB – of course you can enter another value to suite your needs.

NOTE: Before you edit the file, be sure to stop the IIS service first or else you won’t be able to save the file.

For IIS 7.0

In IIS 7, click on the root site, then double click on the ASP icon under IIS. There is a "Limits Properties" that you need to expand. Under there, there is an option for "Maximum Requesting Entity Body Limit". This is the equivalent of the "ASPMaxRequestEntityAllowed" in 2003 / IIS 6 that you had to manually set.
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