Understanding Amazon SES Opt-In and Verification


  1. Examples of System Emails
  2. How to Opt Into the Email Service
  3. If Patrons or Staff are Still Not Receiving System Emails
  4. Frequently Asked Questions

Due to best practices and industry standards for email privacy and security evolving and becoming increasingly strict, Evanced has been forced to update how our email service is implemented and opted into by staff and patrons. The core of these new guidelines revolve around the additional requirement of a one-time human interaction or "manual" opt-in before any additional emails can be received from the system.

The purpose of this article is to make you aware of the changes in process required before a user can continue to receive emails from our software's email service.


Examples of System Emails
List of emails a patron will not continue to receive until they choose the one-time opt-in to the email service:

List of emails a staff member will not continue to receive until they choose the one-time opt-in to the email service:

Note: Even if a patron or staff member has previously received in-app emails from the system (such as those outlined above), the user will still need to perform the one-time manual opt-in to receive any additional emails from the software. Once his or her email address has been verified, the user will begin seeing emails from the software.


How to Opt Into the Email Service
Below is an example screenshot of what the verification email will look like to your staff and patrons. The subject line of the email is "Please confirm your email address." The sender email domain will appear differently depending on which product the patron or staff member is using.** Note that this verification email will not be sent to a user until the user completes an email-triggering action in the system (e.g. register for an event, place a reservation request, etc.) Once the patron or staff member has verified his or her email, any emails which have been queued will be sent out. 


The patron or staff member should click the "here" link in the email and click the "Verify" button on the resulting page to complete the verification process. Note: The link within the email will expire after 72 hours.

 


If Patrons or Staff are Still Not Receiving System Emails

  1. If a patron or staff member is not receiving emails, he or she can first be directed to search for the verification email in his or her inbox, spam, and trash folders. The subject line of the verification email is "Please confirm your email address" (see email example pictured above.)
  2. If the link has expired, the staff member will need to follow the workflow outlines either within the New Core Approach or Classic Product Approach of assessing a patron's verification status.
  3. If a patron has already received a verification email and the link therein has expired, they have the ability to request another verification email by sending an email to verify@evancedsolutions.com directly from their email account


Frequently Asked Questions

Are patrons able to resend the verification email themselves?

How do I start receiving emails again?

What happens if my patrons do not opt-in before the 72-hour expiration?

How does the verification email process affect phone text notifications?

How does the verification email affect the patrons registration or reservation request? 

What if my patron did not receive the verification email?

Why does the verification email expire?

Why can't a verification email be sent each time a patron makes an email-triggering action in the software until they choose to verify?

Why can't we have a list of emails that have not been verified so that we can manually re-send them all the verification email again in bulk?

Why is preventing Bot and Spam abuse important?

Can I change the look of these Verification Emails?

How does this affect my Summer Reader site?

What about Wandoo Reader?

What changes have been made for Spaces?

** The email domains are as follows (the username, or prefix, of the sender address is dependent upon your library):

SignUp @evancedsignup.com
Spaces @evancedspaces.com
D!BS @evanceddibs.com
Events @evancedevents.com
Room Reserve @evancedrooms.com
Summer Reader @evancedsummerreader.com

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Article ID: 678
Created On: Tue, Nov 3, 2015 at 3:46 PM
Last Updated On: Wed, Mar 28, 2018 at 3:01 PM

Online URL: http://kb.demcosoftware.com/article.php?id=678