Can staff override the waiting list?

Q: We're using the 24hr cancellation requirement and are starting to see the automatic waiting list in action. I know that patrons are placed on the waiting list if they use the patron-side registration. Will a staff-side registration do the same, or does staff have the ability to override waiting list placement for patrons who have been put on registration probation for failure to cancel?

A: Yes, staff has the ability to override all automatic settings including moving a patron to the main list even if they have reached the "no-show" limit.


Posted - Thu, Oct 6, 2011 at 10:20 AM. This article has been viewed 2560 times.
Online URL: http://kb.demcosoftware.com/article.php?id=199

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