This article will cover editing an event in SignUp after patrons have registered for the event.
Events with registration were originally designed to prevent modifying the date, time, location, and/or space of an event after patrons had registered for the event. This created a lengthy workaround to adjust an event. Customers identified this lacking flexibility as a key pain point in event management. It is not an uncommon need to move an event to a more appropriately sized room and/or different date/time. In addition to updating the event edit function, a patron notification option was created.
If an event has registrants, a change in the date, time, location, and/or space will trigger the patron notification option. This function will not be triggered if the setup/take down times are adjusted nor any of the other editable fields (title, event type, age groups, event details, etc.)
Edit Event
- select the edit button on the event from any view
- edit the event's date, time, location, and/or space
- select the save button
Patron Notification
The patron notification alert will be triggered after selecting save on the event
- Send an notification Email: An email will be sent notifying the registrants of a change in the event's date, time, location, and/or space.
- Email Note: The text entered in this field will be added to the notification email sent to the patrons.
- Don't send a notification Email: The patrons will not be notified of the event's change.