Home » Categories » Spaces

Spaces Patron Emails

There are a number of different ways that Spaces utilizes email to contact patrons throughout the software's various work flows.  Spaces combines the convenience and security of email to update patrons on many of the different features that it provides.  Below is a list of most of the ways in which Spaces notifys the patron through it's various work flows.  (The emails not listed would be primarily for ecommerce and will be covered separatly in an ecommerce article) 

 

1.  EMAIL SENT AT ACCOUNT CREATION:   First and possibly foremost, email is required to create an account in Spaces.  Without a valid email address, patrons will NOT be able to create an account and utilize the program.  The program will flash a red error notification if an incorrect email address is provided when creating an account or if the same email address already exists within the system. Once the account has been created, a modal will pop up asking the patron to go into their email and confirm their account.  (below)

  

 

Here is an example of what the account creation email looks like from the patron end.....

*IMPORTANT...ONLY UNTIL THE PATRON HAS CONFIRMED THE EMAIL REQUEST, WILL THEY BE RECOGNIZED IN THE SYSTEM AND ABLE TO RESERVE A SPACE. 

 

Once the patron has confirmed the request, they have now created the account in Spaces and a new modal pops up letting them know....

 

 

 

 

2. EMAILS ARE SENT UPON SPACES RESERVATION REQUEST:   An email notification is also sent out to the patron upon request of a room.  The email looks similar to this below. 

 

 

And again, another email is sent upon approval of the reservation.....note that additional text can be added by staff to this email (as highlighted in yellow below) to give specific instructions/information for this particular patron.  

 

 

3. UPON ORGANIZATION REQUEST:  Email is sent out upon submitting a request to join an organization byt the patron and also, an email is sent out upon approval or denial of that request.  Please see the examples below.  

 

Example of email upon staff receiving request to join organization.......

 

 

 

example of email for approval of Organizational request by staff.....(note: additional text can be added as highlighted in yellow)

 

 

 

and finally,  example for email for denial of Organizational request by staff....(again additional text can be added to email, see yellow highlight)

 

 

 

These are all the out going email notifications that Spaces uses to notify patrons.  Please see the eCommerce article for additional payment emails related to fees.

Custom Fields
  • Applicable To: All Users
  • Attachments: No
  • Summary: Patron Notifications via email in Spaces
4 (1)
Article Rating (1 Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Comments Comments
There are no comments for this article. Be the first to post a comment.
Related Articles
Current System Status
Viewed 18299 times since Mon, Oct 31, 2016
Configuring Reservation Restrictions in Spaces
Viewed 2840 times since Fri, Oct 17, 2014
Requesting a Room on the Patron Side of Spaces
Viewed 6108 times since Tue, Sep 10, 2013
Web Browser Compatibility
Viewed 2772 times since Fri, Jul 17, 2015
Add/Edit Hours and Alternate Hours to Location and Space
Viewed 4846 times since Tue, Oct 7, 2014
Data Integrity in SignUp, Spaces, and D!BS
Viewed 3017 times since Wed, Dec 3, 2014
Evanced Privacy Policy
Viewed 699 times since Wed, Aug 30, 2017
Add/Edit Equipment in a Location and Space in Spaces
Viewed 2174 times since Mon, Sep 29, 2014
SignUp, Spaces, Dibs, Wandoo Reader Maintenance Window
Viewed 1361 times since Mon, Aug 22, 2016