Home » Categories » Multiple Categories

SignUp and D!BS Automated Text Service Keywords

This article lists keywords that your SignUp and D!BS systems respond to when included as a text-reply by your patrons.

Our current texting service works in accordance with industry standard keywords that patrons may use unsubscribe or re-subscribe to the service's automated reminders.

If a patron responds to the system's text reminder/confirmation text, with a message that includes the following list of keywords, the service will respond as described:

  • STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT: Any patron reply-text messages with this content will stop customers from receiving messages from your library's number. 
  • START and YES: Any patron reply-text messages with this content will opt customers back in to the messages coming from your library's phone number.
  • HELP and INFO: Any patron reply-text messages with this content will return a message informing the customer that they can use the above commands to control the delivery of messages.

 

Please Note: If you patron is having issue receiving text reminders/confirmations from your SignUp or D!BS repectively, it is most likely due to the fact that at some point, the patron replied to a text reminder with a cancellation keyword, thus cancelling themselves from any further text reminders from your library.  To remedy this issue, have the patron reply to your library's text service with the word "START", to reinstate their subscription to the text service.

Custom Fields
  • Applicable To: All Users
  • Attachments: No
  • Summary: This article lists keywords that your SignUp, and D!BS systems respond to when included in a text reply by your patrons.
0 (0)
Article Rating (No Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Comments Comments
There are no comments for this article. Be the first to post a comment.
Related Articles
Add/Edit Tags in SignUp
Viewed 2321 times since Wed, Jul 29, 2015
Add/Edit Age Groups in SignUp
Viewed 3228 times since Wed, Oct 22, 2014
Add/Edit a Location and Space in SignUp, Spaces and D!BS
Viewed 6147 times since Mon, Sep 29, 2014
Reports Tips And Tricks
Viewed 3382 times since Wed, Jun 17, 2015
Branding Color Scheme Choices for Spaces, D!BS, and SignUp Mobile
Viewed 5625 times since Fri, Jan 2, 2015
Understanding Amazon SES Opt-In and Verification
Viewed 10361 times since Tue, Nov 3, 2015
D!BS Admin Dashboard and Main Menu
Viewed 5831 times since Fri, Oct 17, 2014
Add/Edit Event Types in SignUp
Viewed 4824 times since Tue, Oct 14, 2014
Understanding Attendance Sheet Usage
Viewed 2119 times since Mon, Aug 10, 2015
Authentication in Evanced Products
Viewed 10021 times since Tue, Apr 1, 2014