Home » Categories » Multiple Categories

SignUp and D!BS Automated Text Service Keywords

This article lists keywords that your SignUp and D!BS systems respond to when included as a text-reply by your patrons.

Our current texting service works in accordance with industry standard keywords that patrons may use unsubscribe or re-subscribe to the service's automated reminders.

If a patron responds to the system's text reminder/confirmation text, with a message that includes the following list of keywords, the service will respond as described:

  • STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT: Any patron reply-text messages with this content will stop customers from receiving messages from your library's number. 
  • START and YES: Any patron reply-text messages with this content will opt customers back in to the messages coming from your library's phone number.
  • HELP and INFO: Any patron reply-text messages with this content will return a message informing the customer that they can use the above commands to control the delivery of messages.


Please Note: If you patron is having issue receiving text reminders/confirmations from your SignUp or D!BS repectively, it is most likely due to the fact that at some point, the patron replied to a text reminder with a cancellation keyword, thus cancelling themselves from any further text reminders from your library.  To remedy this issue, have the patron reply to your library's text service with the word "START", to reinstate their subscription to the text service.

Custom Fields
  • Applicable To: All Users
  • Attachments: No
  • Summary: This article lists keywords that your SignUp, and D!BS systems respond to when included in a text reply by your patrons.
0 (0)
Article Rating (No Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Comments Comments
There are no comments for this article. Be the first to post a comment.
Related Articles
Add/Edit Hours and Alternate Hours to Location and Space
Viewed 6638 times since Tue, Oct 7, 2014
Understanding Attendance Sheet Usage
Viewed 2930 times since Mon, Aug 10, 2015
New Core SES Approach
Viewed 3049 times since Mon, Apr 4, 2016
Add/Edit Age Groups in SignUp
Viewed 4209 times since Wed, Oct 22, 2014
Customizing the Branding in SignUp
Viewed 4467 times since Fri, May 18, 2012
Google Analytics for SignUp, Spaces, and D!BS
Viewed 3991 times since Tue, Oct 14, 2014
Understanding Amazon SES Opt-In and Verification
Viewed 13861 times since Tue, Nov 3, 2015
Add/Edit Event Types in SignUp
Viewed 5558 times since Tue, Oct 14, 2014
Viewed 10571 times since Mon, Nov 19, 2012
How to Locate Unsecured content in a Secured HTTPS page
Viewed 3088 times since Tue, Dec 20, 2016