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Can staff override the waiting list? |
Article Number: 199 | Rating: Unrated | Last Updated: Thu, Oct 6, 2011 at 10:20 AM
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Q: We're using the 24hr cancellation
requirement and are starting to see the automatic waiting list in
action. I know that patrons are placed on the waiting list if they
use the patron-side registration. Will a staff-side registration do
the same, or does staff have the ability to override waiting list
placement for patrons who have been put on registration probation for
failure to cancel?
A: Yes, staff has the ability to
override all automatic settings including moving a patron to the main
list even if they have reached the "no-show" limit.
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