Home » Categories » Multiple Categories

Staff-side Session Timeout in Events, Room Reserve, and Summer Reader

NOTE: This article is for Installed Customers of our Classic Products (Events, Room Reserve, & Classic Summer Reader). Hosted customers of our Classic Products can contact Evanced Support to fix timeout issues.  This article does not pertain to our New Core Products (SignUp, Spaces, Dibs, & Wandoo Reader).

 

Our software relies on Session variables that are supposed to remain persistent as long as the user’s browser stays connected. If the web server looses a connection or a session timeout occurs then the user is required to log back into our system.

There are 3 possible explanations for session issues:

1) The IIS settings have the session state turned off or Session Timeout set low (default is 20 min):

2) One of the more likely culprits is some sort of anti-virus software running on the server that is watching memory and killing the session after X number of minutes.

3) A router and/or firewall is somehow changing connections causing the server to see a change therefore loosing session state and making the user log in again.

Custom Fields
  • Applicable To: All Users
  • Attachments: No
  • Summary: Staff side session timeout on self-installed
3 (1)
Article Rating (1 Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Comments Comments
There are no comments for this article. Be the first to post a comment.
Related Articles
How To Setup Widgets for Summer Reader 2013
Viewed 24034 times since Tue, Apr 9, 2013
Evanced Application Hosting FAQ
Viewed 3806 times since Mon, Jun 8, 2015
How do I generate emails for Room Reservation changes
Viewed 2778 times since Thu, Oct 6, 2011
How do I print an attendance sheet for a recurring event?
Viewed 7728 times since Thu, Oct 6, 2011
E-Notify Status Notification
Viewed 4319 times since Fri, May 11, 2012
Report of Organizations using our Room Reserve System
Viewed 1860 times since Mon, Feb 20, 2012
How can I customize events’ registration form?
Viewed 2708 times since Thu, Oct 27, 2011
Scheduling Holiday Closings in Events and Room Reserve
Viewed 4693 times since Tue, Feb 14, 2012
How do I mark a no-show?
Viewed 22406 times since Thu, Oct 6, 2011
Summer Reader - Database Maintenance
Viewed 8315 times since Wed, Sep 28, 2011