Home » Categories » Multiple Categories

Staff-side Session Timeout in Events, Room Reserve, and Summer Reader

NOTE: This article is for Installed Customers of our Classic Products (Events, Room Reserve, & Classic Summer Reader). Hosted customers of our Classic Products can contact Evanced Support to fix timeout issues.  This article does not pertain to our New Core Products (SignUp, Spaces, Dibs, & Wandoo Reader).

 

Our software relies on Session variables that are supposed to remain persistent as long as the user’s browser stays connected. If the web server looses a connection or a session timeout occurs then the user is required to log back into our system.

There are 3 possible explanations for session issues:

1) The IIS settings have the session state turned off or Session Timeout set low (default is 20 min):

2) One of the more likely culprits is some sort of anti-virus software running on the server that is watching memory and killing the session after X number of minutes.

3) A router and/or firewall is somehow changing connections causing the server to see a change therefore loosing session state and making the user log in again.

Custom Fields
  • Applicable To: All Users
  • Attachments: No
  • Summary: Staff side session timeout on self-installed
3 (1)
Article Rating (1 Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Comments Comments
There are no comments for this article. Be the first to post a comment.
Related Articles
Summer Reader - Database Maintenance
Viewed 8356 times since Wed, Sep 28, 2011
Evanced Application Hosting FAQ
Viewed 3884 times since Mon, Jun 8, 2015
Room Reserve - Reservation Limits
Viewed 2565 times since Wed, Sep 28, 2011
Is there a way to pull events data from Events to another page and/or choose what programs a calendar page displays?
Viewed 7671 times since Thu, Oct 27, 2011
Amazon SES Summer Reader Best Practices
Viewed 3919 times since Mon, Apr 4, 2016
Events/Room Reserve Version 7 History
Viewed 484358 times since Tue, Sep 27, 2011
Amazon SES Events and Room Reserve Best Practices
Viewed 2520 times since Mon, Apr 18, 2016
What is a Featured Event?
Viewed 2987 times since Thu, Sep 15, 2011
Displaying events in NoveList Select
Viewed 8958 times since Mon, Feb 20, 2012
Hosting Software Through Evanced Solutions
Viewed 5270 times since Tue, Sep 27, 2011